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Terms & Conditions

The contractual terms and legal conditions governing the use of Taxi Platform customer bookings, driver partner onboarding, car rentals, and delivery services.

Effective & Last Updated: October 13, 2026•Applicable to: Customer App • Driver App • Web Platform• Compliant with Google Play Developer Policy

1Acceptance of Terms

By downloading, installing, registering, accessing, or using the Taxi Platform Customer App (com.taxiplatform.taxi_customer), the Taxi Platform Driver App (com.taxiplatform.taxi_driver), or our website (https://taxi.2all.co.in), you agree to be bound by these Terms & Conditions, our Privacy Policy, and our Refund Policy.

If you do not agree to these terms, you must immediately refrain from accessing our services and uninstall our applications.

2Scope of Technology Platform Services

Taxi Platform provides an electronic marketplace and dispatch technology platform enabling users to arrange and schedule urban mobility and logistics services, including:

  • Point-to-Point Cab & Taxi Rides: Hatchbacks, Sedans, and SUVs.
  • Auto-Rickshaw & Bike Taxi Hailing: Meter-based or fixed transparent fare city commutes.
  • Hire-a-Driver (Chauffeur for Customer Car): Booking verified drivers on hourly or full-day trips for private vehicles.
  • Self-Drive & Chauffeur Car Rentals: Fixed hourly/daily vehicle packages.
  • Doorstep Parcel Delivery: Local package pickup and drop service.

Taxi Platform provides digital aggregation, dispatch algorithms, and fare settlement infrastructure. Independent commercial driver partners operate as third-party transportation providers.

3Eligibility & User Accounts

  • You must be at least 18 years of age to register an account or book independent rides.
  • Account registration requires a valid Indian mobile number verified via One-Time Password (OTP).
  • You agree to provide true, accurate, and up-to-date profile information.
  • You are solely responsible for all activities and transactions performed under your registered phone number.

4Fares, Tolls, Taxes & Payment Methods

Zero Surge Guarantee: We calculate fares based on transparent distance and time formulas approved by local transport authorities. We do not artificially multiply fares during rain or peak demand.

Tolls & Parking Charges: Actual toll booth fees, airport entry fees, and parking charges incurred during an active trip are added to the final invoice.

Payment Methods: Riders can settle fares via:

Cash to DriverUPI (GPay / PhonePe / Paytm / BHIM)Credit / Debit CardsIn-App Wallet

5Cancellations & Refund Policy

Details on cancellation fees, driver arrival windows, and refund processing are detailed in our dedicated Refund & Cancellation Policy. Key principles include:

  • Free cancellation within 3 minutes of booking request confirmation.
  • Nominal compensation fee if cancelled after driver has travelled more than 1 km towards pickup or waited over 5 minutes.
  • Zero fee if driver delays more than 5 minutes past estimated ETA.
  • Disputed or excess debits refunded within 3 to 7 business days to original payment method.

6Driver Partner Terms & Conditions

Drivers registering via the Taxi Platform Driver App agree to:

Independent Contractor StatusDriver partners are independent service providers, not employees or agents of Taxi Platform. Drivers retain full autonomy over when and where they go on-duty.
Regulatory Compliance & DocumentsMust hold valid commercial driving license, active motor insurance, commercial permit, vehicle fitness certificate, and clean police verification records.
Platform Commission & PayoutsPlatform commission is transparently deducted per completed ride, and net earnings are deposited via automated daily/weekly UPI bank transfers.

7Safety & Zero Tolerance Code of Conduct

We enforce strict zero-tolerance policies regarding:

  • Zero Tolerance for Substance Abuse: No driver or rider may consume or be under the influence of alcohol or drugs during trips.
  • Harassment & Discrimination: Zero tolerance for verbal, sexual, or physical abuse, or discrimination based on gender, religion, race, or disability.
  • Emergency SOS Protocol: Both customer and driver apps feature 24/7 SOS alert triggers forwarding telemetry to emergency control authorities.

8Car Rental & Chauffeur Special Conditions

  • Self-Drive Rental: Valid original driving license and security deposit required before vehicle handover. Fuel policies (same-to-same) apply.
  • Hire-a-Driver: The customer represents that their private vehicle is roadworthy, comprehensively insured, and legally registered.

9Limitation of Liability & Disclaimers

To the fullest extent permitted by Indian law, Taxi Platform shall not be liable for indirect, incidental, punitive, or consequential damages resulting from delay, lost baggage, or driver misconduct beyond the fare value paid. Users agree to utilize standard motor vehicle insurance for accidental claims.

10Governing Law & Dispute Resolution

These terms are governed by and construed under the laws of the Republic of India. Any legal disputes arising in connection with this agreement shall be submitted to the exclusive jurisdiction of the competent courts of New Delhi, India.