Fair Ride Cancellation & Refund Guarantee
We believe in complete fairness: you are never penalized when a driver partner is late, delays arrival, or cancels on you. Similarly, when drivers travel to your location, their fuel and time are protected through balanced cancellation policies.
1. Passenger Ride Cancellation Rules
Within 3 Minutes of Booking
You may cancel any on-demand cab, auto, or bike booking free of charge within 3 minutes of driver assignment.
Delayed Driver Arrival (> 5 Mins)
If your assigned driver delays arrival by more than 5 minutes beyond the initial estimated ETA, you can cancel with zero fee.
Late Passenger Cancellation
If cancelled after 3 minutes when the driver has already covered over 1 km toward your pickup, a nominal fee (₹20 for Bike/Auto, ₹40 for Cabs) is charged to compensate the driver for fuel.
After 5 Mins Driver Wait Time
Drivers wait at the pickup point for 5 complimentary minutes. If rider is unreachable after 5 minutes, driver may cancel and standard wait/cancellation fee applies.
2. Car Rental & Chauffeur Package Cancellations
- Up to 2 Hours Before Scheduled Start: 100% full refund with zero cancellation charges.
- Within 2 Hours of Scheduled Start: 10% administrative cancellation fee, and 90% balance refunded.
- Security Deposits (Self-Drive): 100% refunded immediately upon post-trip vehicle inspection without damages or unpaid challans.
3. Automated Refund Processing & Timelines
When a refund is approved due to an erroneous charge, driver cancellation, or dispute, the amount is automatically initiated to the source payment method:
4. Disputing an Incorrect Charge
If you were incorrectly charged a cancellation fee (e.g. driver asked you to cancel or arrived at the wrong pickup point), report it directly within 48 hours:
1. Open Taxi Platform Customer App > Ride History > Select the trip > Report Issue / Disputed Fee.
2. Or email support@2all.co.in with your registered phone number and trip timestamp.
3. Our automated audit validates driver GPS telemetry and issues an immediate full refund.