Prominent Disclosure: Precise Location Data Collection
Taxi Platform collects and processes precise location (GPS and network-based coordinates) to facilitate trip booking, accurate fare calculation, live driver dispatch, driver route navigation, passenger emergency SOS tracking, and safety monitoring.
• For Driver Partners: Location data is collected in the foreground and background when the driver is on-duty to dispatch nearby booking requests, provide turn-by-turn route tracking, and ensure trip telemetry.
• For Customers: Location data is accessed in the foreground to locate your pickup address, show nearby vehicles, and track ongoing active trips.
1Applications & Services Covered
This Privacy Policy applies to all services offered by Taxi Platform Mobility Technologies (“Taxi Platform”, “we”, “us”, or “our”) through our website (https://taxi.2all.co.in) and mobile applications published on the Google Play Store:
For passengers booking cabs, auto-rickshaws, bike taxis, car rentals, and parcel delivery.
For registered commercial drivers and fleet operators receiving dispatch requests and trip settlements.
2Information We Collect
We collect information to provide fast, reliable, and secure urban transportation services:
Mobile phone number (verified via OTP), full name, email address, profile picture, emergency contact numbers, and preferred language.
Driving License number & image, Vehicle Registration Certificate (RC), commercial vehicle insurance, vehicle fitness and permit documents, police verification certificate, and bank account / UPI ID details for direct weekly/daily settlements.
Pickup and drop-off addresses, trip timestamps, distance travelled, vehicle category selected, fare breakdowns, payment status, coupon applications, and transaction IDs (we never store complete debit/credit card numbers or CVV).
Device model, operating system version, unique device identifiers, IP address, network carrier, crash reports, and app performance telemetry.
3Location Data: Foreground & Background Policy
Because our primary function is on-demand vehicle dispatch and transportation, location data is foundational to the platform:
Driver App: Background Location Access
The Taxi Platform Driver App requests permission to access location “all the time” (including when the app is running in the background or closed) exclusively during periods when the driver partner has marked themselves as “Online / On Duty”.
- To calculate proximity to passenger pickup points and send nearby ride offers even if the driver is using navigation or another screen.
- To enable continuous passenger live tracking and accurate meter billing during active trips.
- To power emergency SOS telemetry and speed alert monitoring.
- When the driver turns duty “Offline / Off Duty”, background location tracking stops completely.
Customer App: Foreground Location Access
The Taxi Platform Customer App accesses location while using the app to detect your current pickup point, display available vehicles on the live map, calculate trip distance and fares, and track ride progress until destination completion.
4How We Use Collected Information
- Match & Dispatch: Connecting riders with nearby available drivers within optimal ETA.
- Fare Calculation & Billing: Transparent distance and time calculation based on regulated city rates without surge pricing.
- Safety & Emergency Support: 24/7 safety monitoring, ride sharing links with trusted family contacts, and 1-tap SOS trigger to emergency control rooms.
- Driver Partner Payouts: Automated bank/UPI settlements for fares collected.
- Customer Support: Resolving ride queries, lost item complaints, or billing adjustments.
- Legal Compliance: Preventing fraudulent bookings, adhering to Motor Vehicles Act, local transport guidelines, and taxation rules.
5Data Sharing & Third Parties
We do not sell, rent, or monetize your personal information to third-party advertising companies. Information is shared only with:
- Between Rider and Driver: Rider name and pickup location are shared with the driver; driver name, photo, vehicle number, and live location are shared with the rider during an assigned booking.
- Mapping Providers (Google Maps Platform): Coordinates are shared with Google Maps APIs strictly for reverse geocoding, route rendering, and navigation.
- Payment Processors & Banking Partners: Encrypted transaction data sent to RBI-authorized payment aggregators (e.g., Razorpay, Cashfree, UPI gateways).
- Law Enforcement & Emergency Authorities: Disclosed only when legally required by court order, law enforcement investigation, or life-safety emergency.
6Data Security & Retention
We implement industry-standard technical and organizational security controls:
7User Rights & Account Deletion
You have the right to access, correct, export, or request deletion of your personal account data at any time:
In compliance with Google Play Developer Policies, you do not need to install the app to delete your account. You can request immediate account deletion either:
- Directly via our web portal at https://taxi.2all.co.in/delete-account
- In-App under Profile > Settings > Delete Account
- By emailing our privacy desk at support@2all.co.in
Upon verified request, your active account profile and personal credentials will be permanently erased within 48 hours, retaining only tax invoices required by statutory law.
8Children's Privacy
Our platform and mobile applications are not intended for use by individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors. If you believe a minor has registered an unauthorized account, contact our support desk immediately for termination.
9Grievance Officer & Contact Information
In accordance with Information Technology Act, 2000 and applicable rules, questions, concerns, or grievances regarding this policy may be addressed to:
Taxi Platform Mobility Technologies
Email: grievance@2all.co.in
Support Desk: support@2all.co.in
Toll-Free Helpline: 1800-202-2255
Official Website: https://taxi.2all.co.in